Privacy Policy

Introduction

True North Homes Canada (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with us via SMS, phone, email, or other channels.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information from you:

Website Usage Data: IP address, browser type, operating system, referral URLs, pages visited, and timestamps, collected via cookies and analytics tools.

Personal Information: Name, email address, phone number, mailing address, and property information you voluntarily provide via forms, calls, or messages.

Property Details: Information about real estate you may be interested in selling or buying.

Communications Data: SMS messages, call recordings, and emails exchanged with us.

Website Usage Data: IP address, browser type, operating system, referral URLs, pages visited, and timestamps, collected via cookies and analytics tools.

How We Use Your Information

We use your information to:

Comply with legal obligations and A2P 10DLC messaging requirements.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Trusted service providers (e.g., CRM systems, SMS platforms, legal or accounting professionals) for operational purposes.
  • Government or law enforcement authorities when required by law.
  • Business partners or assignees when necessary for a property transaction (e.g., buyer, title company, lawyer).

All third parties are required to maintain confidentiality and data protection practices.

SMS & Email Communications

By submitting your contact information through our forms or communicating with us, you consent to receive SMS or email messages from us related to your inquiry, property offer, appointment reminders, and promotional content.

  • To opt out of SMS: Reply STOP at any time.
  • To opt out of emails: Click the unsubscribe link in any message or email us directly.

Message and data rates may apply. Message frequency may vary.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or via mobile communication is 100% secure, so we cannot guarantee absolute security.

Your Rights (Canada)

Under Canadian privacy laws (such as PIPEDA), you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw your consent to data collection or marketing communications.
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To make any of these requests, email us at info@truenorthhomescanada.ca.

Cookies and Tracking

We use cookies and similar technologies to collect website analytics, improve functionality, and enhance user experience. You can control cookies through your browser settings.

External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies individually.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services after changes are made constitutes your acceptance of the updated policy.

Contact Us

For questions, requests, or complaints related to this Privacy Policy or your personal information, please contact us:

📧 info@truenorthhomescanada.ca
📞 (587) 602-1005
📍 161 Panatella Landing NW, Calgary, Alberta T3K 0K8